Shipping rates are calculated during the checkout process. In one section of the checkout process the customer will be presented with several shipping options along with the rates calculated using the weights and dimensions for the items in your shopping cart. Spin, Inc (www.spininc.com) does not charge "handling" charges on any items. This means that you are paying only for the cost of shipping charged by the carrier (UPS, FedEx or USPS). We offer a variety of shipping services including expedited shipping options such as Next Day, 2nd Day and Three Day shipping options.
Spin, Inc (www.spininc.com) offers domestic shipping to the entire united states. We offer all shipping options from UPS, FedEx and USPS domestically. Tracking and insurance options are available.
Spin, Inc (www.spininc.com) offers international shipping. We offer all shipping options from UPS & FedEx internationaly. Tracking and insurance options are available. Due to US regulations we are unable to ship to the following countries: Cuba, Iran, Sudan & Syria.
Spin, Inc (www.spininc.com) will ship the majority of our online orders within two business days, most of those are shipped the same day. However, a small percentage of our orders require us to pull and refurbish a working item from a machine in stock. This process typically takes an additional business day to complete.
Special orders are items that we do not usually carry in stock, but can source within a week. Special order items can also include customer specific items as is the case with high security locks, custom tokens, etc. In these cases, Spin, Inc (www.spininc.com) will contact the customer either by phone or email to notify them of the estimated shipping date.
Spin, Inc (www.spininc.com) warranties all products for a period of 30 days unless otherwise noted. If your product should fail within the warranty period, Spin, Inc (www.spininc.com) will repair or replace your item free of charge.
Items purchased in error may be returned or exchanged within 30 days of the date you received your order. For refunds, there will be a 20% restocking fee applied to all non-defective returns. The remainder of the item cost will be refunded to the customer to the same credit card used during checkout. Exchanges will not incur the 20% restocking fee.
Customers wishing to return defective or items purchased in error may do so. In order to return these items the customer must contact Spin, Inc (www.spininc.com) using the following methods to obtain a Return Merchandise Authorization Number (RMA):
By Email: RMA (at) spininc.com
By Phone: (954) 628-3000
Once you've obtained your RMA number, clearly mark the package with this RMA number on at least two facings (sides of the box). We ask that you make sure to properly package your return as to avoid shipping damage. Shipping costs of returns and exchanges are the responsibility of the buyer. It is the buyer's responsibility to insure the package as necessary to cover the cost of the item if lost. Ship your package within 30 days of receiving your RMA number to the following address:
Spin Inc (RMA)
35 SW 12 Avenue, Suite 107
Dania Beach, FL 33004